Customer Support - Knowledge Base
HP Sprocket Studio - Frequently Asked Questions (FAQs)
This document is for HP Sprocket Studio and the HP sprocket app.
Read this document for answers to frequently asked questions (FAQs) about the printer and the HP sprocket app.
How do I reset my printer?
Reset the printer to clear internal errors, print job issues, and power problems. To reset the printer, disconnect the power cord or power bank for 30 seconds.
note:A reset does not clear any personalized settings, such as custom names or colors.
How do I improve print quality?
Improve your printouts by using genuine HP Sprocket Studio Photo Paper, updating the printer firmware, and adjusting photo quality.
For more information, go to Improving Print Quality.
Why is the Status light on my printer blinking?
The printer might be in an error state, receiving a print job, or updating the firmware.
Blinking alternating colors: The printer firmware is updating. Do not close the HP sprocket app during the update.
Blinking or solid red: The printer is an error state. Go to Blinking or Solid Red Status Indicator Light for more information.
Blinking or pulsing white (default) or personalized color: The printer is receiving a print job or printing a photo.If the light is blinking and the printer prints slowly, the printer overheated and has reduced the printing speed.
note:You or a connected guest can select a personalized color from the HP sprocket app to indicate who is printing.
Can I print from more than one device?
Yes. Up to 3 mobile devices can pair with the HP Sprocket Studio.
How do I use the portable power bank?
The optional HP Sprocket Studio Power Bank allows you to use the printer when you do not have access to a wall outlet.
Connect the power cord that came with your printer to the power bank.
Charge the power bank until all four Charge Status lights are white, and then disconnect the power cord.
Charge Status button and lights
Unwrap the power bank power cord, and then connect it to the printer.
note:When you are not printing, disconnect the power cord to help extend battery life.
Why does my printer turn off unexpectedly?
The printer might have entered power saving mode (sleep) or automatically turned off after a set amount of time. Use the HP sprocket app to view and adjust the power settings.
Turn on the printer.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your printer is selected, and then tap Printer Settings.
Under Settings, view the Auto Off and Sleep Timer settings.
If you want to change a power setting, tap it, and then select the new setting.
Which paper sizes are supported?
The printer supports 100 x 148 mm (4 x 6 in) HP Sprocket Studio Photo Paper. The photo paper is sold with the cartridge and cannot be purchased separately.
caution:Do not use standard photo paper. It can damage the printer and cartridge.
To purchase genuine HP Sprocket Studio Cartridge & Photo Paper, go to the HP Sprocket homepage. You can also purchase supplies through the HP sprocket app and from other retailers.
Where do I find the serial number of my printer?
You can find the printer serial number on the Universal Product Code (UPC) sticker underneath the printer. The serial number is a ten-digit, alpha-numeric number that is unique to each printer.