Customer Support - Knowledge Base

HP Sprocket Studio Plus - Setting Up the Printer

This document is for HP Sprocket Studio Plus and the HP sprocket app.

To start using your printer, install the HP sprocket app, and then remove the printer from the box.

Step 1: Download the HP sprocket app

Install the HP sprocket app on your mobile device. The app is required to print photos.

Go to the HP Sprocket (in English) homepage, and then follow the on-screen instructions to download and install the app.

On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.

Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.

NOTE: You can turn the setting off when you are not using the printer.

Once Bluetooth connection is established, the app will ask for access to
Wi-Fi^®. Open the Wi-Fi^® settings menu and make sure Wi-Fi^® is enabled.

NOTE: Printer is only compatible with 2.4 GHz Wi-Fi^®

Step 2: Unbox the printer and connect the power cord

Remove the printer from the box, connect the power cord, and then turn it on.

Remove the printer from the box, and then remove any packing material and tape from the printer.

Set the printer on a clean, level surface with at least 5 in (12.7 cm) clearance behind the printer to prevent paper jams and printing issues.

Connect the power cord to your printer, and then plug it into a wall outlet. Make sure the power cord does not block the output slot behind the printer.

Press and hold the power button for 2 to 3 seconds until the power LED indicator light turns on.

Step 3: Load HP Sprocket Studio Plus photo paper

Load 3.9 x 5.8 in (100 x 148 mm) genuine HP Sprocket Studio Plus photo paper into the paper tray.

Unwrap a pack of HP Sprocket 3.9 x 5.8 in (100 x 148 mm) Photo Paper. Be careful not to touch the glossy side of the paper.

NOTE: Only insert up to one pack of paper into the tray at a time.

Remove the paper tray mounted on top of the printer. Then, pull out the side cover of the paper tray revealing the paper compartment inside the tray.

Place the stack of paper in the compartment. Next, insert the paper tray into the paper path slot of the printer.

NOTE: The side with the revealed paper compartment should be inserted into the paper path slot.

Step 4: Install the cartridge

Install the HP Sprocket Studio Plus cartridge that came in the box with your printer.

Unwrap a HP Sprocket Studio Plus ink cartridge. Make sure not to touch the cartridge ribbon.

Open the cartridge door on the side of the printer.

Insert and push the cartridge into the slot until you hear a click. Then, close the door.

NOTE: To remove the cartridge, push up on the colored latch above the slot to release the cartridge. When it releases, remove the cartridge.

Step 5: Pair the printer and mobile device

Pairing a Mobile Device to Your Printer via Wi-Fi® Network

Pair quickly and easily with your HP Sprocket Studio Plus using the in-app setup instructions. The in-app instructions will help you easily pair with your mobile device within the app. You can also access the setup instructions anytime from the Help & How To menu.

For Android™ and iPhone®

Press and hold the power button to turn on the printer. The power LED indicator will light up when fully powered on.

Open the Sprocket app. Then, select the main menu in the top corner of the screen.

Select Manage Printers. Then, tap Add New Printer.

Select the new printer “Studio Plus” from the list. Then, agree to connect your printer via Bluetooth.

Now after you select printer, you must enter Wi-Fi® credentials to configure printer on your Wi-Fi network.

NOTE: Your mobile device should stay connected on same Wi-Fi network.

After entering credentials, confirm and wait for your printer to connect. The Wi-Fi LED indicator will blink showing that printer is connecting. The light will turn solid when printer is fully connected.

NOTE: After connection is complete, you can go to the app’s settings and see what Wi-Fi network your printer is connect to.

Connecting a Mobile Device to Your Printer via Hotspot Mode

Your HP Sprocket Studio Plus can also be connected to your mobile device via Hotspot Mode. If you would like to connect your printer via Hotspot Mode, follow the steps below:

For Android™ and iPhone®

Press and hold the power button to turn on the printer. The power LED indicator will light up when fully powered on.

Open the Sprocket app. Then, select the main menu in the top corner of the screen.

Select Manage Printers. Then, tap Add New Printer.

Select the new printer “Studio Plus” from the list. To connect printer via Hotspot mode, select “No Network Available” in the Connect Printer to Wi-Fi menu.

Then, open your Wi-Fi list in your mobile device's settings. Select your printer from the list.

Type the password for the printer. The password will be the serial number on the label of your printer.

Next, wait for your printer to connect. The Wi-Fi LED indicator will blink showing that printer is connecting. The light will turn solid when printer is fully connected.

NOTE: After connection is complete, you can go to the app's settings and confirm that your printer is connected in Hotspot Mode.

If the app is unable to pair with the printer, go to Printer Does Not Connect or Print for more information.

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